What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Sharing a review about the Georgetown location only. Went to another location and got no help in adjusting my hearing aids. When I went to Georgetown location. The service was excellent, professional and made some great adjustments that help. Thank you Deann R.

Warren S, on Google

Deann and Leslie are SPECTACULAR!! Hearing aids are a life changing purchase in peoples lives! Quality of product and Service after the sale are critical. I have found New Sounds Product and Staff to be exemplary. I HIGHLY Recommend New Sound and Deann and Leslie! With Appreciation, Kevin

Kevin Bowers, on Google

They took great care of me. I got my hearing aids today. I am hearing better than ever before. I was shown everything about my devices, and there's an app that helps me track my fitness as well. State of the art, and perfect for me. The staff is kind,...

K. Louise Fleming, on Google

The appointment was prompt and the hearing test very thorough and professional. My needs were evaluated and a hearing aid solution presented. I was shown very precise graphs with a complete explanation. I have had my hearing aids for a day now and con’t believe the improvement! After so many...

Norm Williamson, on Google

The staff was welcoming, informative and kind. My experience was was excellent. Deann was careful to explain every procedure and answered all my questions without rushing me. She was very thorough and knowledgeable. She even listened patiently and attentively to help with my mom who has some issues. I would...

Julie Medford, on Google

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