What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

As usual she fixed me right up. I live in Leander and have moved all my businesses i use here as they became closer. I feel completely comfortble there and will stay here

Thomas McGee, on Google

I walked in without an appointment. Was welcomed in very professional manner that put me at ease right away. They were able to fit me in to get a new mold made for my right ear. They use the latest technology, examined my ear, cleaned the wax out, and scanned...

Tim P. Schutte, on Google

The staff was welcoming, informative and kind. My experience was was excellent. Deann was careful to explain every procedure and answered all my questions without rushing me. She was very thorough and knowledgeable. She even listened patiently and attentively to help with my mom who has some issues. I would...

Julie Medford, on Google

Deann and the staff at New Sound hearing are simply the best. Right from our first visit, through all the paperwork, follow-up and questions, they are always willing to help and provide the best assistance and service. Thank you Deann for everything you have done for us. We look forward...

John O, on Google

This is a full service hearing aid center. Every service you’ll need is available. The audiologists are extremely competent and professional. And they treat you like family. I will and do recommend to any and every person the needs hearing services.

Charles Ogren, on Google

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