What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I have been using New Sound for many years. The staff is amazing. From the time you walk thru the door you are treated warmly & professionally. I wouldn't go anywhere else.

Bob Fox, on Google

New Sound Hearing is professional and caring. I have worn hearing aids since I was 5 years old so that is 61 years of dealing with lots of practices. Seeing all the positive recommendations on Next Door when I moved here helped me choose them and I am very pleased...

Marci Guevara, on Google

Personal service above and beyond the norm. They treat their customers as if they are the most important person in the world. I would never consider going anywhere else.

george santowski, on Google

Everyone was very friendly and helpful. We usually go to the Round Rock location but due to scheduling conflicts, they were able to work us in at the Georgetown location instead. I got the same great service I’ve come to expect and they made sure we had everything we needed...

Kelli H, on Google

Deann was great. She took the time to adjust my hearing aids on a Saturday afternoon when she could have gone home! She did a great job of re programing my hearing aids. I would highly recommend her.

Gary Glazier, on Google

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